Guests are talking about Wyndham Garden Chinatown!

Great location and the staff was extremely friendly and helpful. Rooms were alright... kind of small for the price but that's just how it is in this part of Manhattan I guess. There is no shower door so water gets everywhere which could cause a slipping hazard... also I don't think the bathroom door is lockable. Also, there is no table/desk/chair in the room, so it would not be good if I had actually needed to do any work. Really just bare bones when it comes to furniture.

Stayed here for business in May 2022. I had heard great things about this hotel and one of the reasons why we stayed here was we heard it was clean. However our experience has been terrible and still ongoing. The staff was friendly and accommodating but the room itself was very disgusting and disappointing. This includes a broken toilet seat, curtains stained with white substance, pressure in sink was extremely too high and got water everywhere. Also a shower with no door to the shower so again, water absolutely everywhere. The alarm was also preset when we got into our room without knowing so we were frightened the next morning at 5/6am when it went off. We understand thigs happen and informed the manager of our experience. Sean said he would give us 30k points back in our account for our troubles.

Stayed here for business in May 2022. I had heard great things about this hotel and one of the reasons why we stayed here was we heard it was clean. However our experience has been terrible and still ongoing. The staff was friendly and accommodating but the room itself was very disgusting and disappointing. This includes a broken toilet seat, curtains stained with white substance, pressure in sink was extremely too high and got water everywhere. Also a shower with no door to the shower so again, water absolutely everywhere. The alarm was also preset when we got into our room without knowing so we were frightened the next morning at 5/6am when it went off. We understand thigs happen and informed the manager of our experience. Sean said he would give us 30k points back in our account for our troubles.

I found this hotel on a TripAdvisor review and it was identified as a 'hidden gem" and that is the WHOLE HEARTED TRUTH! My cousin and I stayed for a week and had the best experience from start to finish, from the hotel staff, to the cleaniless of the room. We even had an incident that required us to call the police (not hotel related) and the staff pitched to assist, which minimize the severity of the situation. I HAVE to mention each staff member we encoutered, cause they made our stay feel more like "home" than guests: Tiffany (checked us in and out, with no issues and/or hassles), Nick and Nina (who provided NUMEROUS suggestions from food and activity), Mali and Jeff (night staff & security - THE BEST assistance ever with the drama we had to endure), Addam (who was disappointed that we had to endure the situation and offered of complimentary drinks in the restaurant), Tun (who was great with trying to find out details for me to see the professional gamers practice). Outside of the staff, EVERYTHING is in walking distance: food, entertainment and shopping. That will be my new NY "home away from home".