Guests are talking about Wyndham Garden Chinatown!

I don't know if this is a common practice in Manhattan NY, (because it happened to me one more time in the past with a much smaller, cheaper, and lower quality hotel), but my son and I were placed in a "no choice" position by the Wyndham Garden Chinatown hotel receptionists, on a Saturday evening on June 22nd , 2024. Months before that, I spent quite some time searching for a specific room, in a hotel in lower Manhattan, on a higher floor, with a view. Found one at the Wyndham Garden Chinatown hotel – booked it, and pre-paid for it. About 2 weeks in advance, I checked if everything was ok with my reservation. Then checked earlier the same day when we were arriving. And each time, we were assured that everything is good. However, when we came back from our sightseeing tour, about 8pm in the evening, tired from the heat during the day – we were told that there is a problem with our reservation. They said that the AC in our room broke, because of the extreme heat that day, and there was no other similar room for us. We were told that we can cancel the reservation, leave, and expect a refund. Or – they can give us a room on the second floor, facing the ugly back of another building, overlooking a balcony in a construction state, with some plywood panels thrown on the floor and walls. Also, the bathroom was missing half of the shower cabin door. (I took pictures.) It seemed that the AC in the hotel is centralized, there were no AC controls in the individual rooms, so it’s hard for me to believe that the AC in one room can be break, because the only thing reaching the room was the vent. I can speculate what exactly happened with our room, the hotel’s capacity, and the prices that weekend, (I’ve been in similar situations with airlines), but regardless, I was disappointed, because upon entering the hotel, my teenage son, desperate to have a rest, asked me if I booked a decent room, or just picked something cheap. I told him with a smile, “Well, we will find out now.” But in my mind, I was confident that I will pleasantly surprise him. However, we really did find out the hard way. It caused me a bad headache. (Obviously, I was tired and hot too, but the last thing I wanted to hear was that there is some problem with our room.) I asked at least for a discount, but through a lot of blabbering, they basically said – take it, or leave it. I felt completely helpless. We had already pre-paid. Obviously, we didn’t have any energy to look for another hotel at that time of the evening, and for sure the prices would have been much much higher. Not to mention, that we had already parked our car in a garage nearby, and would’ve been very risky to take it out, look for a hotel, and find a free spot in another garage. We had to attend another activity the next morning nearby. At any rate, we had a quick dinner, went to bed, and left early the next morning. Never looked back… I am sorry, but I will have to give that hotel a lower review on the internet. Most of the reviews I’ve provided for hotels around the world have been good. Of course, there are always exceptions. If you had the patience to read the above – thank you for your time.

The showers don't have doors. I flooded the bathroo

Charged me for smoking in the room and I didn't smok

Hôtel très bien situé, mais n’offre pas les petits déjeuners Restaurant et bar très chers