Guests are talking about Wyndham Garden Chinatown!

Every staff member at the Wyndham Garden Chinatown was genuinely friendly and accomodating. Unfortunately, the AC in the guest rooms is lacking - It was not the heat of summer when we visited (6/11/22) but the room was somewhat stuffy and the air was chugging to get a good cool in the small guest room. One support to that is that our room was equipped with a tower fan - which helped somewhat, but is not a solution when you pay a premium to stay in a hotel - You just expect good, comfortable AC. The rooms are clean but my rating reflects that a hot hotel room is not fun - and the potential for that is pretty good given the summer season on the way

This is my second visit staying here. Woke up to no hot water. While its freezing & down pouring out. I called shawn - service manager & he said the whole hotel has no hot water. Oddly enough in the summer I tried to book in July and they had no AC for about a week or two. I shouldve took that sign, then. Checked out & Tiffany said to call Expedia for them to do anything. Expedia called Shawn for confirmation as to my statement and told the agent he has no record of us speaking. I had called the desk back & Tiffany told me to call Expedia and have them give them her name. Although they only gave me 20% of my funds back (which im still very unhappy about) Tiffany handled me from check in to check out. My pillow cases had make up on there & I dont wear make up AT ALL. There were I want to say old blood stains on another one which I thought was very odd. Housekeeping just isnt up to par. 2 out of 4 pillows were dirty. Mold in my bathroom. I know theres always a possibility for that but, unacceptable. The shower head is like one ive never seen before. Very unhealthy to consume. As a guest. Disappointing because the views from the 8th floor and up are legit breath taking. I travelled all the way from..

My room on the 16th floor had floor to ceiling windows and great views from them. Heating was not turned on in the hotel and my room was ice cold but thankfully staff brought me a space heater. Desk chair needed repair as did some other items in the room. Food and beverage outlets were all closed when I went down in the morning. Location is in a scruffy area of town but good things (shops, restaurants, bars) are within walking distance. You do however hear a lot of street noise throughout the night so take a higher floor if you can.

We spent 7 nights in the Wyndham Garden and whilst it was OK, the reviews on TripAdvisor don’t live up to the "amazing" experience we had. Firstly, I would say some of the reviews on TA do seem to be a bit suspect, all 5 stars, all praising the staff and how amazing the hotel was and many reviews left by accounts just this minute registered and no other contributions.... very suspect. The room was very tired and I must say, a bit dirty. Luckily, we had packed wipes and after wiping down the handles and touch points (Mainly for Covid) the wipes were black. Clearly cleaning protocols are not great. The glass door in the room was covered in finger prints, as were the windows. The blind in the bathroom and parts of the wall around the bed were covered in "splatters" of some kind of liquid. Hallways outside our room looked like they hadn’t been vacuumed for some time. The heating in the room was very noisy and couldn't be run during the night so we had to ask for a portable heater. All the windows in the room made it cold quickly. The heating would generally take hours to heat the room up. On the first couple of days the shower had to be run for about 10 minutes before the water started running warm. Plenty of black mold around the shower tray. The sink had a..